What are the conditions for returning the item?

• Product seal must be intact.
• Item must be returned in original condition.
• Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)
• Please return all free or promotional items that came with the purchase else the return will become invalid.

How long after delivery can I submit my claim and how?

• Please get in touch with our customer services by giving a within 7 days.
• Our Customer Services will help you filling the return & Exchange form.
• Please return the product by filling and submitting the return form along with the product at your nearest  TCS Express Center.

How will I be refunded in case of return?

Refund will be made in the following ways:

• Bank transfer:

A cheque will be dispatched for your address within 7 business days after the item has been picked.

• Credit card reversal:

cellstore.pk will submit your case to your respective bank within 2 business days. However, we cannot commit any turnaround time taken by the bank to reverse the amount.

What if I receive a faulty product?

If you receive an electronic item or an edible product in damaged/ broken, expired condition or any product that does not match its description, you can return it within 48 hours for replacement / exchange.

What are the items that cannot be returned but can be exchanged?

   We offer 7 day return policy for everything except.

• All promotional and discounted items cannot be returned.
• Phones / Tablets cannot be returned.
• Customized products cannot be returned.