Refund /Return Policy
What are the conditions for returning the item?
- Product seal must be intact.
- Item must be returned in original condition.
- Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)
- Please return all free or promotional items that came with the purchase else the return will become invalid.
How long after delivery can I submit my claim and how?
- Please get in touch with our customer services by giving a within 7 days.
- Our Customer Services will help you filling the return & Exchange form.
- Please return the product by filling and submitting the return form along with the product at your nearest TCS Express Center.
How will I be refunded in case of return?
Refund will be made in the following ways:
- Bank transfer:
A cheque will be dispatched for your address within 7 business days after the item has been picked.
- Credit card reversal:
cellstore.pk will submit your case to your respective bank within 2 business days. However, we cannot commit any turnaround time taken by the bank to reverse the amount.
What if I receive a faulty product?
If you receive an electronic item or an edible product in damaged/ broken, expired condition or any product that does not match its description, you can return it within 48 hours for replacement / exchange.
What are the items that cannot be returned but can be exchanged?
We offer 7 day return policy for everything except.
- All promotional and discounted items cannot be returned.
- Phones / Tablets cannot be returned.
- Customized products cannot be returned.